Orphek Customer Assistance & Support
Orphek is committed to providing excellent customer support. We’re here to help you with any questions or issues you may have.
How to Contact Orphek:
For any inquiries or to place an order, please email us at contact@orphek.com.
Comprehensive Support for Your Orphek LED Lighting Solution:
Whether you need technical details about our products, assistance with payment, shipping and order tracking, or guidance on installation, maintenance, or troubleshooting, Orphek provides comprehensive online technical support to customers worldwide.
Our dedicated consultants, representatives, and professionals are trained to understand your priorities and provide personalized support from your initial contact onwards. We are committed to meeting your expectations.
Questions About Your Orphek Product?
If you have questions regarding the installation, maintenance, or troubleshooting of your Orphek unit, please follow our standard assistance procedure:
To assist you efficiently, we require some basic information:
Your Information:
- Full Name
- Full Address
- Phone Number
Product Information:
- Date and Place of Purchase
- Model and Serial Number of your Orphek unit
- Proof of Purchase (e.g., receipt)
- Copy of Invoice
- Proof of Delivery in perfect condition
- Photos or Video clearly showing any damage
- Detailed Description of the damage
Finding Your Serial Number:
The serial number can be found on the back of your Orphek product. If you need assistance locating it, please let us know.
Why This Information is Necessary?
Warranty: Orphek products are covered by warranty policies. This information allows us to uphold our warranty policies fairly.
Tracking: With thousands of units sold globally, we need to track your specific unit.
Accurate Assessment: Photos and videos help us understand the issue accurately.
This information allows us to uphold our warranty policies fairly.
Purchased From a Dealer, Store, or Online Shop?
If you purchased your Orphek product from an authorized dealer, local store, or online shop, please contact them directly for initial assistance.
Our distributors, retailers, and shop owners are equipped to provide technical support, answer questions, offer guidance, and assist with the proper use and maintenance of our products. They are also required to maintain a minimum stock of replacement units/parts.
[Think of it like this: If you have an issue with another electronic device, let’s say – an iPhone – you would contact the shop where you bought the product or the dealer or the online shop where you placed your order correct? You wouldn’t contact the Apple manufacturer’s headquarters directly. Same here!]
If Your Dealer Cannot Assist You:
Orphek is committed to ensuring your satisfaction. If you have already contacted the seller and they were unable to resolve your issue, please contact us directly at contact@orphek.com. While contacting the seller first is standard procedure, we will not leave you without support.
Worldwide Support:
Whether you are located in Fiji or anywhere else in the world, you are entitled to and will receive support when needed. If local support is available in your region, we will connect you with them. Otherwise, our Client Support & Assistance Center will be happy to assist you.
Receiving the Support You Need:
To ensure you receive the support you need, please contact us through the channels outlined above. We do not provide support through public forums, social media pages, or public chats. While we value our community, we lack the resources to monitor every online platform for customer issues. We are best equipped to assist you when you contact us directly.
Orphek clients are definitely our most important assets and we are 100% committed to their satisfaction. We invest in customer assistance efficiency because our clients have real value!