All Orphek products are warranted for 01 year . During this period we will repair or replace the defective unit or part at our option, providing the following conditions have been met:
This limited warranty applies only to the original purchaser and is not transferable from the original consumer purchaser. In the event of a limited warranty claim, proof of purchase will be required. If you have purchased your Orphek product from a dealer, local shop or online shop, please contact them directly.
This warranty shall not apply:
- To any damaged Orphek lighting product that has been subjected to accident, misuse, neglect, alteration, improper use or application, improper handling, improper transporting improper storage, improper installation, improper testing or unauthorized repair, operation outside recommended parameters (as described in the applicable product manual, for example, damage from saltwater spray or heat), power fluctuation or failure, subjection to abnormal physical or electrical stress, use of incompatible products, non-approved power supplies/connections, improper cleaning and use of incompatible cleaning products, or similar circumstances;
- To any Orphek lighting product that has been exposed or submerged to water;
- To cosmetic problems or defects that result from normal wear and tear under ordinary use, and do not affect the performance or use of the product; or
- Acts of Nature.
This warranty applies only to a product that is manufactured by or for Orphek and identified by the Orphek trade name or product identification logo affixed to the product.
This warranty shall not apply if repairs have not been attempted by anyone other than our Customer service staff or any authorized agent or dealer, or under the instruction of our customer service staff. Any attempts at self-repair shall void this limited warranty.
This warranty does not confer rights other than those expressly set out above, and does not cover any claims for consequential loss or damage. Orphek shall not be held liable for damage to any aquarium, aquarium life forms, or any other personal objects due to improper use of the device.
This limited warranty does not cover, damage to products incurred in shipping of the product (s). Orphek has chosen carefully its transportation & delivery partners, but sometimes damage may occur for many reasons.In this case you should verify our shipping policies.
We operate a no return & no refund of products policy.
Damage during shipping
Inspect your package on arrival for any severe damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage has occurred to your item(s):
It is essential that you retain the shipping box, packing material and the damaged items for inspection by the carrier company.
Have all the information about the purchased product, including its shipping tracking number at hand when you contact the carrier.
Contact the local shipping company immediately.
Check their policies for refunding money in case of damaged products.
Orphek will not be held responsible for damages occurring during the shipment and delivery of its products.
Delays of delivery
For delay of your delivery, please contact the logistic (fright company) directly by providing all the information requested by them.
If you have purchased Orphek products via dealers, local shops or online shops, contact them if you have unsuccessfully received information from the carrier company.
Orphek does not operate Customs brokerage services, and it will not be held responsible for the customs clearance of the products purchased by its clients. It is the client’s obligation to check for the local customs legislation, duties, import Vat, etc. Orphek does not and will not operate as a representative or contact point of the clients towards the authorities if any product purchased will be held in custody of customs.
Information necessary to claim your warranty:
If you have purchased your product directly from us, contact firstname.lastname@example.org and provide the following information:
Product info: model and serial number, date of purchase, proof of purchase, copy of invoice, proof of delivery in perfect conditions, photos of the damage (good quality & focus), and full description of the damage.
If you have purchased your product from a dealer, local store or online shop – contact them directly for assistance.
ORPHEK HAS CHOSEN CAREFULLY ITS PARTNERS AND RELIED IN THEIR PROFESSIONALISM TO PROVIDE THE BEST CUSTOMER SERVICE THERE IS, BUT ORPHEK WILL NOT BE RESPONSIBLE FOR MISINFORMATION RECEIVED BY CLIENTS CONCERNING ITS PRODUCTS, IF GIVEN FROM A THIRD PARTY (DEALERS, LOCAL SHOPS, ONLINE SHOPS). IF THE DAMAGE RESULTED FROM THIS MISINFORMATION, CONTACT THE SALESPERSON DIRECTLY.
ORPHEK DISCLAIMS ALL OTHER WARRANTIES, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW. NO IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY SHALL APPLY EXCEPT AS REQUIRED BY APPLICABLE LAW. ORPHEK DOES NOT AUTHORIZE ANY PERSON OR BUSINESS ENTITY, INCLUDING ITS AUTHORIZED DEALERS, TO CREATE FOR IT ANY OBLIGATIONS, LIABILITIES, OR OTHER WARRANTIES IN CONNECTION WITH THIS PRODUCT.
ALL WARRANTIES ARE VOID IF THERE IS DAMAGE TO THE ORPHEK LIGHTING PRODUCT THAT IS NOT A RESULT OF A DEFECT IN THE MATERIALS OR WORKMANSHIP. THE SOLE AND EXCLUSIVE REMEDY FOR ALL CLAIMS THAT YOU MAY HAVE ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS PRODUCT, WHETHER MADE OR SUFFERED BY YOU OR ANOTHER PERSON AND WHETHER BASED IN CONTRACT OR TORT, SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT. IN NO EVENT WILL ORPHEK BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY OF TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS, DAMAGE TO YOUR AQUARIUM OR ANY AQUARIUM INHABITANTS), OR FROM ANY BREACH OF WARRANTY, EVEN IF ORPHEK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL ORPHEK LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.
Damages outside the warranty claim period:
If you have purchased your Orphek product from a dealer, local shop or online shop, please contact them directly and check how they can help you.
If you have purchased your product directly from us, contact email@example.com with the same information that should be provided within the valid warranty period and we will be happy to try to help you, by sending you a proposal of assistance price.