Orphek Warranty

Orphek Limited Warranty

All Orphek products are warranted against defects in materials and workmanship for a period of one (1) year from the date of original purchase.

Country-Specific Warranty Periods:

European Union (EU): As required by EU law, all Orphek products sold to consumers within the European Union are covered by a minimum two (2) year warranty from the date of purchase. This warranty provides consumers with specific rights related to defective goods, as outlined in EU Directive 1999/44/EC and implemented in the national laws of each EU member state. For more detailed information about your rights, please refer to the consumer protection laws in your country.
[Spain]: In Spain, the warranty period for Orphek products is 03 years, as required by local consumer protection laws.

Warranty Period Extensions:

Orphek does not offer extended warranty programs.

Warranty for Upgraded Orphek Fixtures:

Upgrading your Orphek LED lighting solution to a newer version does not extend the original warranty for the Orphek product as a whole. The original warranty expiration date remains in effect.

The upgrade kit itself is covered by a separate one (1) year warranty (unless local laws specify a different minimum warranty period). This warranty applies only to the components included in the upgrade kit.

Example: If you purchased your Atlantik V4 in 2019 and upgraded it in 2022, the original Atlantik V4 warranty still expires in 2020. However, the components in your upgrade kit have a separate warranty that expires one year after the upgrade purchase date, in 2023.

Warranty for Orphek Fixtures with Replaced Parts:

Replacing parts in your Orphek lighting solution does not extend the original warranty period. The original warranty continues from the initial purchase date.

Damages Outside the Warranty Period:

While Orphek is not responsible for damages that occur outside the warranty period, we are happy to assist you if possible. Please contact us at contact@orphek.com for an evaluation of the damage and to discuss potential assistance, including repair options and replacement part pricing (if available).

Damages Within the Warranty Period:

During the warranty period, we will, at our option, repair or replace the defective unit or part, provided the following conditions are met:

This limited warranty applies only to the original purchaser and is not transferable. You will be required to provide proof of purchase to make a warranty claim. If you purchased your Orphek product from a dealer, local shop, or online shop selling used products, please contact them directly for warranty assistance.

This warranty does not cover:

Damage to any Orphek lighting product caused by:
Accident, misuse, neglect, alteration, or improper use or application.
Improper handling, transporting, storage, installation, or testing.
Unauthorized repair or any operation performed outside the recommended parameters (as described in the product manual, such as damage from saltwater spray or excessive heat).
Power fluctuation or failure, abnormal physical or electrical stress, or the use of incompatible products.
Use of non-approved power supplies/connections or improper cleaning with incompatible cleaning products.
Other similar circumstances.
Any Orphek lighting product that has been exposed to or submerged in water.
Cosmetic problems or defects resulting from normal wear and tear under ordinary use that do not affect the product’s performance or use.
Acts of nature (e.g., lightning, floods, earthquakes).
Products not manufactured by or for Orphek and not identified by the Orphek trade name or product identification logo.

Warranty Voidance:

This warranty is void if repairs are attempted by anyone other than Orphek Customer Service, an authorized agent or dealer, or under the instruction of our Customer Service staff. Any attempts at self-repair will void this limited warranty.

Limitation of Liability:

This warranty provides only the rights expressly stated above and does not cover any claims for consequential loss or damage. Orphek is not liable for damage to any aquarium, aquarium life forms, or personal objects due to improper use of the device.

This limited warranty does not cover damage to products incurred during shipping. While Orphek carefully selects transportation and delivery partners, damage can sometimes occur. Please see our shipping policies for information on how to handle damage during shipping.

Damage During Shipping & Delivery:

Here’s how to proceed if damage occurs during shipping & delivery:

Inspect your package upon arrival for any severe damage that may have occurred during shipment.
While it is normal for the shipping carton to show some wear, if damage has occurred to your item(s):
Retain the shipping box, packing material, and the damaged items for inspection by the carrier company.
Have all information about the purchased product, including its shipping tracking number, readily available when you contact the carrier.
Missing Products:

Here’s how to proceed if a product is missing from your order:

If your purchased item is missing, contact Orphek for assistance in tracking it down.
Important: If your package is reported missing after it has been marked as delivered by the carrier and the carrier provides proof of delivery, Orphek cannot be held responsible for the loss and will not issue a refund.

Please Review Our Policies:

Please check our Refunds, Returns, and Exchanges Policy and our Shipping Policies for further information.

Third-Party Misinformation:

Orphek has provided all the information regarding its products, policies, and warranty. While Orphek carefully selects its partners and relies on their professionalism to provide the best customer service, Orphek is not responsible for misinformation received from third parties (dealers, local shops, other online shops). If damage results from misinformation, contact the salesperson directly.

Disclaimer of Other Warranties:

To the fullest extent allowed by applicable law, Orphek disclaims all other warranties, whether oral or written, express or implied. No implied warranty of fitness for a particular purpose or merchantability applies except as required by applicable law. Orphek does not authorize any person or business entity, including its authorized dealers or other online shops, to create any obligations, liabilities, or other warranties on its behalf in connection with the purchased product.

Exclusive Remedy:

All warranties are void if damage to the Orphek lighting product is not a result of a defect in materials or workmanship. The sole and exclusive remedy for all claims arising out of or in connection with your use of this product, whether made or suffered by you or another person and whether based in contract or tort, is repair or replacement of the product. In no event will Orphek be liable to you or any other party for any direct, indirect, general, special, incidental, consequential, exemplary, or other damages arising out of the use or inability to use the product (including, without limitation, damages for loss of business profits, business interruption, loss of information, damage to your aquarium or any aquarium inhabitants), or from any breach of warranty, even if Orphek has been advised of the possibility of such damages. In no case shall Orphek’s liability exceed the amount you paid for the product.