Refund policy

REFUND POLICY

Thank you for choosing Orphek! We want to ensure that you are satisfied with your new purchase. By ordering from the Orphek online shop, you agree to our Policies and Terms. While we strive to provide the best products and services, we understand that sometimes you may need to cancel an item. Here are the terms related to obtaining a refund:

Shipping Costs

Please note that Orphek offers free shipping with Door-to-Door worldwide Air Express Delivery; therefore, shipping costs or fees are non-refundable.

Changing or Canceling Your Order Before Shipping

1. Once your order is processed, it is immediately sent to our fulfillment department for shipping.
   If you have made a mistake or wish to cancel your order, contact us immediately at contact@orphek.com
   
2. Orders that have not yet shipped can be canceled and refunded.

Changing or Canceling Your Order After Shipping

Once your order has shipped, it cannot be canceled or refunded.

Missing or Stolen Products

If your package is reported missing or stolen after it has been marked as delivered by the carrier, and the carrier provides proof of delivery, Orphek cannot be held responsible for the loss. In such cases, we regret to inform you that we will not issue a refund.

Refund Method

Refunds will be processed according to your original payment method.

Late or Missing Refunds

If you have not received your refund, please be aware it may take some time for the process to be completed. If there is a delay, contact us at contact@orphek.com

Returns

ORPHEK OPERATES A NO RETURN POLICY!

Due to the cost of our free Door-to-Door worldwide Air Express Delivery, Orphek operates a No Return Policy. Orders that have been shipped cannot be canceled, refunded, or returned.

For further questions, please contact us at contact@orphek.com

UPDATED: 01/01/24